This policy explains how Veteran Appliance Repair LLC ("Veteran Appliance Repair", "we", "us") collects, uses and protects information about our customers and the visitors to this website, veteranappliancerepair.com.
Information we collect
- Information you give us: your name, phone number, email address and service address, and details about your appliance and the problem — when you call, text, email or book online.
- Service records: the work we perform, parts used, estimates, invoices and warranty history.
- Payment information: processed by our payment processor. We do not store full card numbers.
- Text message records: your mobile number, your SMS consent (date, time and how it was given) and the messages exchanged with us.
- Website data: this site does not use advertising or analytics cookies. It loads fonts from Google Fonts and a map from Google Maps, which may receive your IP address under Google's privacy policy.
How we use it
To schedule and perform repairs; send appointment, service and billing messages, including text messages under our SMS Terms; invoice and collect payment; honor warranties; respond to you; ask for feedback on completed work; and meet legal obligations.
Text messaging and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of texts at any time by replying STOP. Reply HELP for help.
How we share information
We do not sell, rent or trade personal information. We share it only with service providers that help us run the business and only for that purpose — our scheduling and invoicing software, payment processor, text messaging provider, and parts suppliers when ordering a part for your repair — and when required by law. This sharing never includes text messaging opt-in data or consent, as stated above.
Retention and security
We keep service and billing records as long as needed for warranties, taxes and legal requirements, then delete them. We use reasonable administrative and technical safeguards, and access is limited to people who need it to serve you.
Children
Our services are for adults. We do not knowingly collect information from children under 13.
Your choices
To review, correct or delete your information, or to stop emails or texts, contact us at (731) 326-1855 or info@veteranappliancerepair.com. Reply STOP to any text to opt out of messages.
Changes
We may update this policy; the date at the top shows the current version.
Contact
Veteran Appliance Repair LLC
Brownsville, TN
(731) 326-1855 · info@veteranappliancerepair.com